Privacy Policy

PharmaTools.ai (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pharmatools.ai), use our apps (e.g., Patiently, HushMap), or interact with our AI tools and services.

1. Introduction
Your privacy matters to us. This policy outlines how we handle your data across our platforms, including our Class I MHRA-registered app, Patiently AI.

2. Information We Collect
2.1 Personal Information
We may collect personal information you provide, including:
- Name and email address when registering for an account or subscribing to services
- Payment details for transactions
- Login credentials for access

2.2 Usage Data
We automatically collect:
- IP address, browser type, device type, and OS
- Interactions with our websites, tools, or apps

2.3 App-Specific Data (Patiently AI)
- Medical Notes: Processed temporarily for simplification and not stored
- Medications and Symptoms: Stored securely for reminders and tracking
- Audio Recordings: Processed for transcription and deleted post-processing
- App Analytics: Aggregated, anonymized data
- Device Information: Non-identifiable data to monitor performance

2.4 AI Tool Inputs and Outputs
- Inputs (e.g., text/audio for simplification)
- Outputs (e.g., summaries or compliance feedback)
Data is not stored unless explicitly stated.

2.5 Captcha and Security Measures
Captcha services may collect browser/IP data to detect abuse.

3. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Notify you of updates
- Respond to inquiries
- Detect and prevent fraud
- Improve features and performance

3.1 AI Tools
- Data is used only to deliver the requested functionality
- Aggregated/anonymized data may inform improvements
- Third-party APIs (e.g., OpenAI) process submitted data temporarily

4. Legal Basis
Processing is based on legitimate interests, performance of a contract, or user consent, depending on the activity.

5. Data Retention
We retain data only as long as necessary:
- AI tool data: not stored after processing
- Audio recordings: deleted after transcription
- Medications/symptoms: retained only for user functionality
- Aggregated data: stored for analytics

6. Disclosure of Your Information
We may share your data with:
- Trusted service providers (e.g., OpenAI, Firebase, analytics tools)
- Legal authorities if required
- No sale or trade of personal data

7. Third-Party Services
We use services such as:
- OpenAI (for NLP/simplification)
- Firebase (hosting, auth, and analytics)
- Google Maps (for HushMap)
- Apple/Google for authentication

Their policies govern how they process any data.

8. Data Security
We protect your data with:
- HTTPS encryption
- SwiftData and Firebase security protocols
- Anonymization where applicable
- Cyber Essentials security practices (certification in progress)

9. Data Protection Impact Assessment (DPIA)
We have completed a DPIA for Patiently AI. This ensures we have identified and mitigated risks associated with processing personal health data.

10. Your Rights
Depending on your region, you may:
- Access, correct, or delete your data
- Object or restrict processing
- Revoke consent
To request this, email: info@pharmatools.ai

11. Automated Decision-Making
Some tools (e.g., compliance checkers) may use automation to assist users, but are not intended to replace professional judgment.

12. Children's Privacy
Our tools are not intended for children under 13. If you become aware of such data, contact us.

13. International Transfers
Your data may be processed outside your country but is protected through safeguards aligned with GDPR and UK data law.

14. HushMap Mobile App (iOS)
Information We Collect:
- Location Data: For venue mapping
- Sensory Reports: Submitted ratings and media
- Authentication Data: Apple/Google sign-in
- Device Info: iOS version, crash logs

How We Use It:
- Provide personalized sensory predictions
- Improve app features using aggregated data

Storage & Sharing:
- Most data is stored locally
- Cloud sync (if signed in)
- Data deletion on request or via uninstall

Your Controls:
- iOS permissions for location
- Sign in/out and delete account

Children’s Privacy
Not intended for children under 13.

15. Updates
This Privacy Policy may be updated. The latest version is always available on our website.

16. Contact Us
Questions? Email us at: info@pharmatools.ai