Privacy Policy

PharmaTools.ai (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pharmatools.ai), use our apps (e.g., Patiently, HushMap), or interact with our AI tools and services.

1. Introduction
Your privacy matters to us. This policy outlines how we handle your data across our platforms, including our Class I MHRA-registered app, Patiently AI.

2. Information We Collect
2.1 Personal Information
We may collect personal information you provide, including:
- Name and email address when registering for an account or subscribing to services
- Payment details for transactions
- Login credentials for access

2.2 Usage Data
We automatically collect:
- IP address, browser type, device type, and OS
- Interactions with our websites, tools, or apps

2.3 App-Specific Data (Patiently AI)
- Medical Notes: Processed temporarily for simplification and not stored
- Medications and Symptoms: Stored securely for reminders and tracking
- Audio Recordings: Processed for transcription and deleted post-processing
- App Analytics: Aggregated, anonymized data
- Device Information: Non-identifiable data to monitor performance

2.4 AI Tool Inputs and Outputs
- Inputs (e.g., text/audio for simplification)
- Outputs (e.g., summaries or compliance feedback)
Data is not stored unless explicitly stated.

2.5 Captcha and Security Measures
Captcha services may collect browser/IP data to detect abuse.

3. How We Use Your Information
We use collected information to:
- Provide and improve our services
- Notify you of updates
- Respond to inquiries
- Detect and prevent fraud
- Improve features and performance

3.1 AI Tools
- Data is used only to deliver the requested functionality
- Aggregated/anonymized data may inform improvements
- Third-party APIs (e.g., OpenAI) process submitted data temporarily

4. Legal Basis
Processing is based on legitimate interests, performance of a contract, or user consent, depending on the activity.

5. Data Retention
We retain data only as long as necessary:
- AI tool data: not stored after processing
- Audio recordings: deleted after transcription
- Medications/symptoms: retained only for user functionality
- Aggregated data: stored for analytics

6. Disclosure of Your Information
We may share your data with:
- Trusted service providers (e.g., OpenAI, Firebase, analytics tools)
- Legal authorities if required
- No sale or trade of personal data

7. Third-Party Services
We use services such as:
- OpenAI (for NLP/simplification)
- Firebase (hosting, auth, and analytics)
- Google Maps (for HushMap)
- Apple/Google for authentication

Their policies govern how they process any data.

8. Data Security
We protect your data with:
- HTTPS encryption
- SwiftData and Firebase security protocols
- Anonymization where applicable
- Cyber Essentials security practices (certification in progress)

9. Data Protection Impact Assessment (DPIA)
We have completed a DPIA for Patiently AI. This ensures we have identified and mitigated risks associated with processing personal health data.

10. Your Rights
Depending on your region, you may:
- Access, correct, or delete your data
- Object or restrict processing
- Revoke consent
To request this, email: info@pharmatools.ai

11. Automated Decision-Making
Some tools (e.g., compliance checkers) may use automation to assist users, but are not intended to replace professional judgment.

12. Children's Privacy
Our tools are not intended for children under 13. If you become aware of such data, contact us.

13. International Transfers
Your data may be processed outside your country but is protected through safeguards aligned with GDPR and UK data law.

14. HushMap Mobile App (iOS)
Information We Collect:
 - Location Data: GPS coordinates for venue mapping and report submission
 - Sensory Reports: Your submitted ratings (noise, crowds, lighting, comfort), comments, and timestamps
 - Authentication Data: Apple/Google sign-in information (when signed in)
 - Device Info: iOS version, crash logs, and performance data

 How We Use It:
 - Provide personalized sensory predictions and venue recommendations
 - Share your sensory reports globally with all app users to help others find suitable environments
 - Improve app features using aggregated data analysis
 - Enable real-time synchronization across devices

 Storage & Sharing:
 - Important Change: All sensory reports are stored on Google Firebase servers and shared publicly with all app users worldwide
 - Your reports (including location coordinates) are visible to everyone using the app
 - We do NOT share your personal identity, email, or name with reports
 - Authentication data remains private and is not shared
 - Data stored internationally on Google Cloud infrastructure

 Third-Party Services:
 - Google Firebase Firestore: Database storage and real-time synchronization
 - Google Cloud: Data processing and storage
 - Subject to Google's Privacy Policy: https://policies.google.com/privacy

 Your Controls:
 - iOS location permissions (can be revoked anytime)
 - Sign in/out options
 - Request data deletion via support
 - Uninstalling removes local data (global reports remain for community benefit)

 Data Retention:
 - Local data: Deleted when app is uninstalled
 - Global reports: Retained indefinitely to maintain community database
 - Account data: Deleted upon request

 International Data Transfers:
 - Your data may be processed and stored internationally via Google's global infrastructure
 - Adequate safeguards in place per Google's certifications

 Children's Privacy:
 Not intended for children under 13.

15. Updates
This Privacy Policy may be updated. The latest version is always available on our website.

16. Contact Us
Questions? Email us at: info@pharmatools.ai