Updated October 29, 2026
PharmaTools.AI is operated by Medcopywriter Limited ("we", "us" or "our"), a company registered in England and Wales (company number 08159703), with its registered office at 23 Albion Street, Chipping Norton OX7 5BL, United Kingdom. By accessing or using the PharmaTools.AI website, progressive web apps, mobile applications (including Patiently AI, HushMap, and Redacta), web tools such as RefCheckr and TrialGen, or any other AI-powered tools and services (the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use the Services.
We may update these Terms from time to time. The most current version will always be available on our website, with the date it was last updated at the top. If you have a paid subscription, we will tell you about significant changes by email before they take effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Your use of the Services is also governed by our Privacy Policy and Cookie Notice, which are incorporated into these Terms by reference.
We may modify, suspend, or withdraw any part of the Services without notice. We do not guarantee continuous availability.
The Services are not intended for children under 13. Some apps set a higher minimum age in their additional terms below.
You are responsible for:
All content, software, design, branding, and functionality within the Services are owned by Medcopywriter Limited or its licensors and are protected by intellectual property laws. Open-source projects we publish are licensed under the terms stated in their repositories.
You may not copy, distribute, reverse engineer, or commercially exploit any part of the Services without written permission.
You agree not to use the Services:
We may suspend or restrict access if misuse is detected.
Our AI tools are designed to support understanding, workflow assistance, or content drafting. Outputs are generated automatically and may contain inaccuracies.
They do not provide medical advice, regulatory determinations, or professional judgement.
You remain responsible for reviewing and verifying all outputs before relying on them.
Tools such as MedCheckr provide assistance only. You remain fully responsible for ensuring compliance with applicable laws, codes, and regulatory standards.
You retain ownership of content you create using our tools. By submitting content, you grant us a limited licence to process it solely to provide the Services.
Some tools may process health-related or sensitive information submitted by users. Where available, identifiers may be removed on your device before processing.
You should avoid submitting confidential information unless necessary and understand that AI processing involves temporary handling by trusted infrastructure providers.
Some pages include content provided by third parties, such as the ElevenLabs voice assistants on our MedCheckr pages, YouTube videos and the Ko-fi support button. These only load if you allow them in cookie settings, and their use is subject to the provider's own terms.
The Services also link to other websites. We have no control over those websites and are not responsible for their content or how they handle your information.
Where paid services are offered:
Subscriptions operate according to the selected plan and pricing displayed at purchase.
Subscriptions renew automatically unless cancelled before the renewal date.
You may cancel at any time. Access continues until the end of the billing period.
Subscriptions bought on the web, such as RefCheckr, are sold through LemonSqueezy, which acts as the reseller (merchant of record) and processes your payment. LemonSqueezy's buyer terms also apply to these purchases.
To request a refund, email info@pharmatools.ai. We handle refund requests fairly and in line with applicable consumer law, and refunds are paid back through LemonSqueezy.
Some mobile apps offer a single, non-recurring purchase instead of a subscription. In the Patiently AI iOS app, a free allowance of three simplifications is included; after that, the "Patiently AI Lifetime" purchase unlocks unlimited simplifications on that Apple Account with no renewal and no further charge.
These purchases are made through Apple's App Store and are subject to Apple's terms. Apple bills you, and refund requests are handled by Apple under its refund policy and applicable consumer law; we cannot issue App Store refunds ourselves. You can restore a purchase on a new device with Restore Purchases in the app's Settings.
If you bought the Patiently AI app before it became a free download (version 2.0), you keep unlimited access at no charge; use Restore Purchases if the app does not recognise this automatically.
If you are a consumer, nothing in these Terms affects your legal rights, including your rights under the Consumer Rights Act 2015.
To the extent permitted by law, the Services are provided on an "as is" and "as available" basis. We do not guarantee that the Services will be uninterrupted, error-free, or suitable for any particular purpose.
To the fullest extent permitted by law, Medcopywriter Limited will not be liable for indirect, incidental, or consequential damages arising from your use of the Services.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited under UK law.
If you use the Services in the course of a business, you agree to indemnify and hold harmless Medcopywriter Limited from claims arising from your misuse of the Services or breach of these Terms. This clause does not apply to consumers.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, except that if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
If any provision is found unenforceable, the remaining provisions will remain in effect.
These Terms, together with the Privacy Policy and Cookie Notice, constitute the entire agreement between you and Medcopywriter Limited regarding the Services.
These additional terms apply specifically to the HushMap iOS application.
HushMap is designed for personal, non-commercial use to help users discover sensory-friendly environments. Users must be at least 13 years old.
You may submit reports describing noise levels, crowds, lighting, or comfort. You retain ownership of your content but grant us a licence to display and use it to operate and improve the service.
Content must be accurate, respectful, and non-harmful. We may remove content that violates these standards.
Location access is used to provide venue recommendations. You control permissions through your device settings. Map data is provided by third-party services and may not always be accurate.
Sensory predictions are estimates based on available data and user reports. Actual conditions may vary. HushMap is not a medical device or accessibility certification service.
Use of these services is subject to their respective terms.
You are responsible for account security. Either party may terminate access at any time. Local data stored on your device may be lost due to device issues.
We do not guarantee uninterrupted service or continuous availability.
These additional terms follow the same governing law as the main Terms of Service.
These additional terms apply specifically to the Redacta iOS application.
Redacta is provided free of charge for personal and professional use. It runs entirely on your device and requires no account. It is intended to help reduce the risk of sharing patient identifiers with AI tools — it is a utility, not a regulated or clinical product.
Redacta uses automated pattern matching to detect and replace identifiers. It may not detect every identifier, and may occasionally alter text that was not an identifier. Redaction is provided on a best-effort basis and is not guaranteed to remove all identifying or confidential information.
You remain responsible for reviewing the redacted output and confirming it is fully de-identified before sharing it with any third-party AI assistant or service. You are responsible for compliance with your own organisation's information-governance policies and with applicable data-protection law (e.g. UK GDPR, HIPAA).
Redacta does not provide medical advice, diagnosis, or regulatory determinations, and is not a medical device or a certified de-identification service.
Redaction, text recognition (Scan), and reinstating run on your device. Redacta collects no data and transmits nothing off the device, as described in our Privacy Policy. Token maps used to reverse redaction are held only in memory and are never stored.
Redacta is provided "as is" without warranties of any kind. We do not guarantee that it is error-free or fit for any particular purpose.
These additional terms follow the same governing law as the main Terms of Service.
These additional terms apply to the Patiently AI iOS and Android apps and to the web app at getpatiently.ai.
Patiently AI rewrites medical letters, test results and other clinical notes in plain language so that patients and carers can understand them. It is registered with the UK Medicines and Healthcare products Regulatory Agency (MHRA) as a Class I medical device under UK MDR 2002, with Medcopywriter Limited as the responsible person, for this intended purpose only.
Patiently AI explains what your clinician has written. It does not diagnose, treat, recommend or replace advice from a doctor, nurse or pharmacist, and it does not add clinical facts that are not in your note. Always check with your care team before acting on anything, and seek urgent care if you are worried about your health.
Explanations are generated by an AI model and, although Patiently AI has been validated in a peer-reviewed study, they may occasionally be incomplete or mistaken. You should read the original note alongside the explanation and raise anything that seems wrong with your clinician.
To produce an explanation, the de-identified text of your note is sent through our server to a third-party AI provider (currently OpenAI). When you type or paste a note, personal identifiers such as names, dates of birth and NHS numbers are removed on your device before anything is sent. If you upload a photo in the web app, the image is sent to the provider to read the text before identifiers can be removed, so crop out personal details if you can; PDF and Word files are read on our server and then de-identified on your device. The provider does not use your text or images to train its models. The iOS app asks for your agreement before the first note is sent; you can read the full description in the app under About and in our Privacy Policy, section 2.3.
The symptom, blood pressure, mood and medication diaries and the appointment and medication reminders are record-keeping tools to help you talk to your clinician. They do not interpret your readings or tell you what to do, and they are stored on your device only. Reminders depend on your device's notification settings and should not be relied on for critical doses.
No account is needed. If you choose to sign in with Apple or Google, your simplified notes are kept in your account so they appear on your other devices, with the personal identifiers held in encrypted form. You can delete individual notes, or your whole account and its data, from the app's Settings.
The iOS app is free to download and includes three free simplifications. Unlimited use is unlocked by the one-off "Patiently AI Lifetime" purchase described in section 7.5; customers who bought the app before version 2.0 keep unlimited access at no charge. The trackers, reminders and History are free without limit. The Android app is free to use, with no purchases.
Use Patiently AI only for notes you are entitled to read, such as your own or those of someone you care for with their agreement. Healthcare professionals using the clinician tools remain responsible for reviewing any patient-facing text before sharing it.
Patiently AI is provided "as is". Simplifying a note needs an internet connection and depends on third-party services, so we do not guarantee uninterrupted availability.
These additional terms follow the same governing law as the main Terms of Service.
Questions about these Terms?
info@pharmatools.aiMedcopywriter Limited, 23 Albion Street, Chipping Norton OX7 5BL, United Kingdom