Patiently AI for Healthcare Professionals

Absolutely. Patiently AI operates as a zero-storage system—no patient data is retained on our servers. Text is processed in real time and immediately discarded. We have completed a comprehensive Data Protection Impact Assessment (DPIA) and are fully GDPR compliant. The system follows privacy-by-design principles, ensuring that no personally identifiable information (PII) is stored or linked to usage. Patient confidentiality is maintained at all times.

Patiently AI simplifies medical content using advanced language models informed by medical literature and clinical writing practices. Crucially, it does not generate new medical information or offer clinical guidance—it rephrases content you've already provided to your patient. The tool translates complex terminology into plain language while aiming to preserve the original meaning and nuance. It was created by a medical writer with 20+ years in pharmaceutical communications to ensure sensitivity to clinical context. However, patients are always advised to speak to their healthcare provider for medical interpretation or decisions.

No. Patiently AI is strictly an educational tool designed to help patients better understand the clinical information they've already received. It does not offer diagnoses, treatment recommendations, or clinical decision support. All clinical decisions remain the responsibility of the healthcare provider. Patiently AI includes clear disclaimers that it is not a substitute for medical advice and explicitly encourages users to consult their HCP. It functions similarly to patient leaflets or discharge explanations—but with adaptive, personalised language.

It doesn't require any changes to your practice. Patients independently use the tool with documents you've already provided (e.g., discharge summaries, test results, treatment plans). There's no software to install, no logins to manage, and no integration needed with your clinical systems. You continue your usual documentation practices—patients can access the tool themselves when they want clarification on their medical information.

There is no cost to your practice to recommend or support the use of Patiently AI.
For patients, there is a one-off fee of £4.99 to unlock the full tool. This is a single payment—no subscriptions, no upselling, and no hidden costs.
Patients can access it directly through a web browser without creating accounts or entering personal data, making it accessible and privacy-safe. We believe in keeping health literacy support affordable while avoiding advertising or data monetisation models.

Patiently AI includes built-in safeguards: clear disclaimers that it is for educational purposes only, prominent messaging that it does not replace professional advice, and reminders to consult their healthcare provider. It also offers suggested questions that patients can bring to their appointments—helping guide more informed, collaborative conversations. In many cases, the tool improves patient understanding and leads to clearer communication, allowing misunderstandings to be identified and resolved during consultation.