Patiently AI for Healthcare Professionals

Help patients understand their care — without disrupting yours.

Built with Trust, Security, and Compliance in Mind

MHRA Class I Device

Registered with the UK MHRA as a Class I medical device

Data Privacy Assured

Data Privacy Impact Assessment (DPIA) completed. No data stored.

Secure Architecture

Built on encrypted, secure infrastructure. No logins or accounts required.

Why It Helps You and Your Patients

  • Patients arrive better prepared with relevant questions
  • Less time spent clarifying medical terminology
  • Improved patient understanding and compliance
  • Promotes health literacy and patient engagement
  • No changes to your existing documentation workflow

How It Works

1

Patient Uploads Note

Your patient copies their medical documents into Patiently AI

2

Chooses Reading Level

They select their preferred complexity level for the explanation

3

Gets Clear Explanation

Receives simplified text and suggested questions to ask you

🎥 See Patiently AI in Action

Watch a 1-minute explainer video showing how the tool works.

Patiently AI is designed to support—not replace—clinical care. It does not make medical decisions or store patient data. Built by a medical writer with 20+ years' experience in pharma and medcomms.

Common Questions from HCPs

Is patient data secure? What about GDPR compliance?

Absolutely. Patiently AI operates as a zero-storage system—no patient data is retained on our servers. Text is processed in real time and immediately discarded. We have completed a comprehensive Data Protection Impact Assessment (DPIA) and are fully GDPR compliant. The system follows privacy-by-design principles, ensuring that no personally identifiable information (PII) is stored or linked to usage. Patient confidentiality is maintained at all times.

How accurate is the medical information provided?

Patiently AI simplifies medical content using advanced language models informed by medical literature and clinical writing practices. Crucially, it does not generate new medical information or offer clinical guidance—it rephrases content you've already provided to your patient. The tool translates complex terminology into plain language while aiming to preserve the original meaning and nuance. It was created by a medical writer with 20+ years in pharmaceutical communications to ensure sensitivity to clinical context. However, patients are always advised to speak to their healthcare provider for medical interpretation or decisions.

Does this affect my clinical liability or decision-making responsibility?

No. Patiently AI is strictly an educational tool designed to help patients better understand the clinical information they've already received. It does not offer diagnoses, treatment recommendations, or clinical decision support. All clinical decisions remain the responsibility of the healthcare provider. Patiently AI includes clear disclaimers that it is not a substitute for medical advice and explicitly encourages users to consult their HCP. It functions similarly to patient leaflets or discharge explanations—but with adaptive, personalised language.

How does this integrate with my current workflow?

It doesn't require any changes to your practice. Patients independently use the tool with documents you've already provided (e.g., discharge summaries, test results, treatment plans). There's no software to install, no logins to manage, and no integration needed with your clinical systems. You continue your usual documentation practices—patients can access the tool themselves when they want clarification on their medical information.

Is there any cost to my practice or patients?

There is no cost to your practice to recommend or support the use of Patiently AI.
For patients, there is a one-off fee of £4.99 to unlock the full tool. This is a single payment—no subscriptions, no upselling, and no hidden costs.
Patients can access it directly through a web browser without creating accounts or entering personal data, making it accessible and privacy-safe. We believe in keeping health literacy support affordable while avoiding advertising or data monetisation models.

What if a patient misunderstands something from the AI explanation?

Patiently AI includes built-in safeguards: clear disclaimers that it is for educational purposes only, prominent messaging that it does not replace professional advice, and reminders to consult their healthcare provider. It also offers suggested questions that patients can bring to their appointments—helping guide more informed, collaborative conversations. In many cases, the tool improves patient understanding and leads to clearer communication, allowing misunderstandings to be identified and resolved during consultation.

"This could really help reduce repeat questions from patients."
— Dr A. Khan, GP, London

Try It Yourself

Try Patiently AI

Interested in a pilot or documentation? Email us at info@pharmatools.ai